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Return Policy

RETURN POLICY

Last updated November 16, 2019 

 Thank you for your purchase and we hope you enjoy it for years to come! Please know that each piece you order is custom made just for you at the time of purchase so we do not accept returns and give refunds for a change of heart. We do offer store credit that is good towards another custom piece of art.

If the item is made incorrectly, the wrong size, or wrong item, or damaged—of course we are happy to replace it. Our goal it to make sure you are happy with your purchase and share our store with your friends and family.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at pattibrucearts@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

pattibruce.com

Attn: Returns

RMA #

765 Queen Street  

Honolulu, HI 96813  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty (20) days from the receipt of your item to process your return.We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

The following items can NOT be returned: 

  •     Swimwear  
  •     Socks
  •     Noticeably worn items  
  •     Fine art prints    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at:

808 657-2566

pattibrucearts@gmail.com 

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